Privacy Policy

This Privacy Policy is compliant with the Protection of Personal Information Act (POPIA), Act 4 of 2013 of South Africa. By using our website or services, you consent to the collection and use of your information as described below.

Eco-Fumigation (Pty) Ltd is a pest control company registered in South Africa, with its principal place of business at Jean Park Chambers, Die Hoewes, Centurion, 0157, Gauteng. For any privacy-related queries, contact us at: info@eco-fumigation.co.za or 012 004 2031.

We collect the following personal information when you interact with our website, submit a quote request, or engage our services: • Full name • Email address • Phone number (including WhatsApp) • Physical address or area of service • Type of pest problem • Property type • Payment information (processed securely — we do not store card details) We also collect non-personal information automatically through cookies and analytics tools, including browser type, device, pages visited, and referral source.

We use your personal information for the following purposes: • To respond to quote requests and service enquiries • To schedule and deliver pest control services at your property • To communicate appointment confirmations and follow-up reminders • To send invoices and process payments • To improve our website and service based on usage analytics • To send marketing communications (only with your consent) • To comply with legal obligations We do not sell, rent, or share your personal information with third parties for their own marketing purposes.

We process your personal information on the following legal bases under POPIA: • Consent — when you submit a form or opt into marketing communications • Contractual necessity — to deliver the pest control services you have requested • Legitimate interest — to improve our services and communicate with existing clients • Legal obligation — to comply with South African law

We may share your information with: • Service technicians assigned to your job (name, address, and job details only) • Payment processors (for invoice and payment processing) • Cloud hosting providers (for website and data storage) • Analytics providers (Google Analytics — anonymised data only) All third parties who handle your data are required to maintain appropriate security measures and comply with POPIA.

We retain your personal information for as long as necessary to provide our services and for a reasonable period thereafter for record-keeping and legal compliance purposes. Quote requests and customer records are retained for a minimum of 5 years. You may request deletion of your data at any time (see Your Rights below).

Under the Protection of Personal Information Act, you have the right to: • Access the personal information we hold about you • Request correction of inaccurate information • Request deletion of your information (subject to legal retention requirements) • Object to processing of your information for direct marketing • Withdraw consent at any time • Lodge a complaint with the Information Regulator of South Africa To exercise any of these rights, email us at info@eco-fumigation.co.za with the subject line 'POPIA Rights Request'.

Our website uses cookies to improve your experience and analyse website traffic. We use: • Essential cookies — required for the website to function • Analytics cookies (Google Analytics) — help us understand how visitors use our site You can disable cookies in your browser settings, but this may affect website functionality.

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or destruction. These include SSL encryption, secure hosting, access controls, and regular security reviews. However, no internet transmission is 100% secure. If you believe your information has been compromised, please contact us immediately.

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised 'Last Updated' date. We encourage you to review this policy periodically.

For any privacy-related enquiries: Eco-Fumigation (Pty) Ltd Jean Park Chambers, Die Hoewes, Centurion, 0157 Email: info@eco-fumigation.co.za Phone: 012 004 2031 Information Regulator South Africa: www.inforegulator.org.za