Frequently Asked Questions

Eco-Fumigation services Gauteng (our primary area), North West, Mpumalanga, Cape Town (Western Cape), and Durban (KwaZulu-Natal). Within Gauteng we cover Centurion, Pretoria, Johannesburg, Midrand, Sandton, Kempton Park, Tembisa, and all surrounding suburbs. Call us to confirm coverage for your specific location.

Yes — we use eco-friendly, low-toxicity products registered with South Africa's Department of Agriculture, Forestry and Fisheries (DAFF). Our technicians apply all products in strict accordance with manufacturer guidelines. For most treatments, your family and pets can return home the same day. We provide specific re-entry timing instructions after every treatment.

Yes. All our treatments come with a satisfaction guarantee. If pests return within the specified guarantee period after treatment, we return for a follow-up treatment at no extra charge. Guarantee periods vary by pest type — typically 30 days for cockroaches and ants, and 12 months for termite soil barriers.

For emergency callouts we aim for same-day response across Gauteng. For standard appointments, we typically offer next-day or 2-day availability. Call 012 004 2031 or WhatsApp 083 696 7856 for the fastest response.

Call us or send a photo via WhatsApp to 083 696 7856 — our technicians will identify your pest and recommend the appropriate treatment free of charge. You can also browse our Pest Solutions pages for identification guides.

Pricing depends on the pest type, property size, and treatment required. As a general guide: cockroach treatments start from R450 for a standard home; rodent control from R650; termite soil barriers from R3,500; bed bug treatments from R850 per room. Contact us for a free, no-obligation quote specific to your situation.

Call-out fees apply from R350 for standard residential visits, which is deducted from the total treatment cost if you proceed. Emergency after-hours callouts carry a higher call-out fee. Contact us for exact pricing.

Yes — monthly, bi-monthly, and quarterly maintenance contracts are available for both residential and commercial properties. Contracts include scheduled visits, free emergency callouts between visits, and full treatment reports. Contact us for contract pricing.

For many standard pest problems we can provide an estimated price over the phone or WhatsApp based on property size and pest type. For termite inspections, bed bug assessments, and large commercial properties, a site visit is required for an accurate quote.

For most standard treatments (cockroaches, ants, spiders, silverfish) you can remain at home. For fumigation, intense fogging, or bed bug steam treatment, we may recommend vacating for 2–4 hours. Our technician will advise you specifically on the day of treatment.

Most standard residential treatments take 30 minutes to 2 hours depending on the property size and pest type. Termite treatments, bed bug multi-room treatments, and commercial fumigation take longer. We will give you a time estimate when booking.

This depends on the pest. Cockroaches and ants typically resolve in 1–2 treatments. Bed bugs require 2–3 treatments spaced 10–14 days apart. Rodents need 2–3 follow-up visits. Termites may require an annual inspection and maintenance programme. We will advise after the initial inspection.

For cockroach treatment: clear under-sink areas and behind appliances. For rodent treatment: identify and point out all entry points you've noticed. For bed bug treatment: wash all bedding at 60°C and bag clothing. Do not spray any retail products in the areas being treated — this can reduce the effectiveness of professional products.

Yes — we prioritise eco-friendly, targeted treatments that minimise environmental impact. We use gel baits rather than broad sprays where possible, insect growth regulators instead of high-volume chemical treatments, and we avoid products harmful to bees and other beneficial insects. All products are DAFF-registered.

Retail sprays only kill cockroaches on contact — they don't reach the colony or eggs, and German Cockroaches in South Africa have developed resistance to many common pyrethroid sprays. Professional gel bait treatments achieve colony-level kill by being carried back to the nest. This is why professional treatment produces lasting results where DIY doesn't.

Look for mud tubes (pencil-thin tunnels of soil) on walls or foundations, hollow-sounding timber when tapped, discarded wings near windows after rain, or bubbling paint without a water leak. If you suspect termites, call us for an inspection — the sooner termites are treated, the less structural damage occurs.

Bed bug eggs are resistant to most insecticides, which is why we schedule 2–3 treatments spaced 10–14 days apart — to catch all newly hatched nymphs. If you complete the full treatment programme and bed bugs return within the guarantee period, we retreat at no charge.

Yes — African Tick Bite Fever (caused by Rickettsia africae) is very common in South Africa, particularly in bushveld and rural areas. If you develop fever, severe headache, and a black skin lesion (eschar) within 2 weeks of a tick bite, see a doctor immediately. It is treatable with doxycycline when caught early.

Stay calm and do not approach or corner the snake. Keep children and pets away. If possible, keep an eye on the snake from a safe distance to help the catcher locate it. Close the door to contain it in one room and call us immediately on 012 004 2031 — we provide emergency snake removal.

Yes — we issue full treatment reports after every commercial visit, documenting the pest species treated, products used, application areas, and technician details. These are accepted by the Department of Health, HACCP auditors, and most food safety certification bodies.

Yes — we schedule commercial food service treatments outside trading hours (evenings or early mornings) and use odourless, food-safe products. For cockroach gel bait treatments specifically, we can treat without any closure period as the product is applied in non-food contact areas.

Yes — monthly, bi-monthly, and quarterly commercial contracts are available with full documentation, priority scheduling, and free emergency callouts. Contact us for a tailored quote based on your industry sector and premises size.